Yes, we offer international shipping to most countries. However, please note that customs fees, taxes, and duties may apply, which are the responsibility of the buyer. Our insurance coverage ensures that you are protected in the unfortunate event of complete loss which means that if your artwork is lost or goes missing during transit, we will provide full compensation for the value of the artwork. Our insurance coverage does not extend to partial damage.

We take great care in packaging and shipping your artwork. Shipping costs will be calculated based on the size, weight, and destination. During the checkout process, the shipping cost will be displayed before you finalize your purchase. For larger items we kindly request you to contact us before making the purchase to receive a shipping quote as these will be shipped via sea freight. Each piece is professionally packaged to ensure safe arrival while preserving the cultural significance of your authentic African art.

At this time, we do not offer a return policy for our artwork. We encourage all customers to carefully review the artwork details, including dimensions, materials, and images, before making a purchase decision. If you have any questions about a specific artwork or would like to see more pictures or videos, please don't hesitate to contact us. For complete details, please review our terms and conditions.

We currently accept card payments and in-person payments at our Swakopmund gallery. Payment plans or financing options are not available at this time. However, we believe authentic African art should be accessible, and our collection includes pieces at various price points, from affordable batik art starting at €58 to investment-level sculptures.

We take exceptional care in packaging your artwork using professional, secure methods to ensure safe delivery. Each piece is carefully wrapped and protected according to its specific materials and construction. We recommend shipping most artwork without frames as it significantly reduces shipping costs while maintaining protection during transit.

Yes, all international shipments are fully insured against complete loss. Our insurance coverage ensures full compensation for the artwork's value if it goes missing during transit. Please note that our insurance coverage does not extend to partial damage, which is why we use professional packaging methods to prevent such issues.

We do not currently offer installation services directly. However, we encourage you to contact us to discuss your specific needs, as we may be able to provide recommendations for trusted local professionals who can assist with proper installation while respecting the cultural significance of your African art.

Yes, we can hold artwork for interested collectors. Please contact us to discuss your specific requirements and timing. Our team will work with you to ensure you have adequate time to make your decision while securing the piece you're interested in.

Currently, we do not offer framing services. However, some of the artworks do come with frames for a convenient and ready-to-display experience. The product descriptions for each artwork will specify whether it includes a frame or not. We do however recommend shipping most of our artwork without frames as it significantly reduces shipping costs.

Our authenticity comes from six decades of direct artist relationships since 1962, ensuring verified provenance and cultural stories behind each piece. We work closely with established and emerging African artists who bring profound cultural knowledge to their creations. Unlike mass-produced items, every piece in our collection demonstrates traditional craftsmanship, appropriate materials, and genuine cultural significance. As cultural translators, we provide the context that transforms beautiful objects into meaningful cultural artifacts with rich historical and spiritual significance.

Cultural understanding is central to our mission at Rogl Souvenirs & Gallery. Each artwork includes detailed information about its origins, traditional techniques, and spiritual or ceremonial significance. We believe that African art carries stories that transcend generations, and we help collectors understand these profound meanings. Whether it's the spiritual connections of traditional masks or the symbolic language in bronze sculptures, you receive the complete cultural narrative with each purchase. Learn more about our approach to preserving and sharing African artistic traditions.

Absolutely, when done respectfully and ethically. Collecting African art supports African artists and preserves cultural traditions when approached with genuine appreciation and cultural understanding. The difference lies between authentic cultural expression and inappropriate appropriation. As cultural translators with 60+ years of expertise, Rogl Souvenirs & Gallery helps collectors understand proper appreciation, display, and the cultural significance behind each piece. Ethical collecting creates meaningful cultural exchange that benefits both artists and collectors while preserving important traditions.

Authentic African art displays specific characteristics including traditional construction methods, appropriate materials, and cultural accuracy in symbolic elements. Red flags include synthetic materials, culturally inappropriate combinations, mass production characteristics, and simplified symbolic elements. Authentic pieces show hand-crafted techniques, traditional materials like indigenous woods or bronze alloys, and evidence of genuine cultural knowledge. Our 60+ years of expertise helps collectors identify pieces with authentic cultural significance versus tourist reproductions created without genuine understanding of African artistic traditions.

Our gallery is open Monday through Friday from 8:30 AM to 6:00 PM, Saturday from 8:30 AM to 1:00 PM and 2:00 PM to 6:00 PM, and Sunday from 9:00 AM to 1:00 PM, though hours may vary on public holidays. We encourage visitors to plan their cultural journey around these hours to experience our complete collection of authentic African art.

We welcome both walk-in visitors and scheduled appointments. Contact us in advance if you'd like to ensure personalized attention during your visit. Our knowledgeable staff is ready to guide you through our diverse collection and share the cultural stories behind each carefully curated piece.

Yes, street parking is readily available near our gallery location on Sam Nujoma Avenue. Our central Swakopmund location provides convenient parking options, and we're within walking distance from most Swakopmund accommodations, making us a perfect cultural stop during your visit.

Yes, our gallery is wheelchair accessible. We're committed to ensuring all visitors can experience our collection of authentic African art. If you have specific accessibility questions or need particular arrangements, please contact us before your visit so we can ensure the best possible experience.

We're here to help with any questions about authentic African art, cultural significance, or planning your gallery visit. You can reach our customer support team by phone, by emailing info@roglsouvenirs.com or by using the contact form on our website. We strive to respond to all inquiries within 24 hours and look forward to helping you discover the perfect piece for your collection.

We'd love to hear about your experience with Rogl Souvenirs & Gallery. Your insights help fellow art enthusiasts discover our community of authentic African artists and guide others on their cultural journey. Simply go to the link below to leave a Google review. Your perspective contributes to the ongoing conversation around authentic African art and helps preserve these important cultural traditions. To leave a review: https://search.google.com/local/writereview?placeid=ChIJL4SvMntZdhwROcottfo0BaA